FAQs
Frequently Asked Questions
Please go to home page, shop page or my account to see if there is any event recently, or just contact us to check for you.
It's normally 7-45 days how fast to receive goods it's really depends on what the delivery method you choose.
Please understand our return policy：
For any damaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following:
(i) Products can be returned only in the country in which they were originally purchased;
(ii) the following products are not eligible for return: The undamaged products which with all features same as we show on our website or customer has already confirmed.
you can check logistics tracking with a tracking number, if you don't find it please contact us for help.
I’m sorry to hear that you received a problem with your product! Our customer service team will be happy to process replacement orders or refunds for you. You can contact our customer service team by click here: “Product Problem“.
Yeah, all cycling wear products, like cycling jersey, bib, shorts, tights, skinsuit, trisuit, jacket, windcoat, gloves, shoes, socks, caps, arm & leg warmers and all cycling accessories…
After confirmed sample, 15-20 days for mass production. Rush order is acceptable.
Depend on items which you wanna do with, for example:10 pieces for cycling jerseys, pants; 200 pieces for cycling gloves, 200 units for cycling shoes 50 units for cycling accessories and 600 units for socks… some items of MOQ are different, please contact us for more information, thanks.
Sure, it is part of customization. Just tell us your ideas and send us you logo or patterns.
We accept Paypal, Visa, WU, TT.
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