FAQs

Frequently Asked Questions

ABOUT ONLINE SHOPPING

Do your store have any coupon available?

Please go to our official online store www.darevie.shop to check for coupon, if needs any help feel free to get in touch with our online sales there.

How long will it take for me to receive the goods?

It’s normally 7-45 days how fast to receive goods it’s really depends on what the delivery method you choose.

How do I return my order?

Please understand our return policy：

For any damaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following:

(i) Products can be returned only in the country in which they were originally purchased;

(ii) the following products are not eligible for return: The undamaged products which with all features same as we show on our website or customer has already confirmed.

How can I check the status of my order?

you can check logistics tracking with a tracking number, if you don’t find it please contact us for help.

What do I do if my order is damaged?

I’m sorry to hear that you received a problem with your product! Our customer service team will be happy to process replacement orders or refunds for you. You can contact our customer service team by click here: “Product Problem“.

ABOUT CUSTOMIZATION

Can we get everything customized here?

Yeah, all cycling wear products, like cycling jersey, bib, shorts, tights, skinsuit, trisuit, jacket, windcoat, gloves, shoes, socks, caps, arm & leg warmers and all cycling accessories…

How about your lead-time?

After confirmed sample, 15-20 days for mass production. Rush order is acceptable.

How about the MOQ?

Depend on items which you wanna do with, for example:10 pieces for cycling jerseys, pants; 200 pieces for cycling gloves, 200 units for cycling shoes 50 units for cycling accessories and 600 units for socks… some items of MOQ are different, please contact us for more information, thanks.

Can we have our own logo, design or individual name?

Sure, it is part of customization. Just tell us your ideas and send us you logo or patterns.

What's your payment methods?

We accept Paypal, Visa, WU, TT.

DOCUMENTATION

Please feel freely to contact us If you can not find anything helpful

Shopping Guide

SHOPPING GUIDE

Shopping festival payment tips

We accept: Paypal, Visa, WU, TT. For other payment methods, please contact us first to check.

Discounted products are limited.

Reminder: Please pay as soon as possible after choosing. If the discounted product is out of stock, the price will revert to the original price.

The seller can make price adjustments for your order.

Reminder: Please refresh your order to get the latest price after adjusting the payment. If the amount received does not match the order amount, the payment will be rejected.

During peak payment processing, payments may not be reflected in a timely manner

Reminder: Please wait a few more minutes and click “Pay Now” again to avoid double payments.

Some payment methods or currencies are temporarily unavailable.

Reminder: Please pay in U.S. dollars instead, or try another card / payment method if possible.

How do I manage my shopping cart?

You can use the Shopping Cart to save products and pay for several products at once. You can save up to 50 items in the shopping cart.

How do I add products to the cart?

To add products to your cart, follow these steps:

Step 1. Go to the shop page or any page showing the product, find the item you want to buy and hover over the product, then click the “Add to Cart” button, or open a single product page to see the details, then Click Add to Cart.

Step 2. Afterwards, you can always check these products in the shopping cart.

Please note: You can add up to 50 items to your shopping cart.

——Shipping Guide

SHIPPING GUIDE

How to change shipping address?

Before place an order you can add new shipping address and place order with it. Before ship out the order please contact the seller in time to update correct shipping address. The seller can arrange shipment to the correct one. Or you can cancel the order and place a new one. Your payment will be fully refunded within 1-7 days after getting selle’s approval. After ship out the order after seller ships the parcel, shipping address could not be changed any more. Hope you kindly understand this. Usually, shipping companies will call the contact number on the parcel if it is failed to be delivered.

Why I cannot save shipping address?

If you receive error message, please enter English only; please check whether your shipping address include non-English letters (like é), and replace the non-English words with similar English character (like e). If you receive error message ‘Please update your address in order to be able to place an order’: please visit “My Order-Shipping Address” page to check whether any information is missed out there. If yes, please fulfil necessary information as required.If you cannot find your state or city from dropdown list: please choose “other” firstly at the bottom of dropdown list and input detailed address in the next filed to save for ordering.

What are supported shipping methods on DAREVIE STORE?

Currently suppliers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express etc.The shipping methods are set up by the suppliers, you can shoose shipping method while placing orders.If you have doublt about shipping method, you are advised to directly contact the supplier for more shipping information. To contact the supplier, you may go to the product detail page or shop and click Contact Now to send a message to seller.

How do I manage my shipping address(es)?

Step 1. Sign into your account and visit My Orders or open Shipping Address management page;Step 2. Add/Edit/Delete your addressesStep 3. “Save” the modification.Note: TEN addresses at most could be added under one accountYou can also select “Set as default” and save it to set your default shipping address. The default address will be displayed automatically when you place an order.

How do I change size, shipping address etc. of my order?

After you place the order, the order details (like color, size, shipping address etc.) cannot be changed.If you placed order with wrong information, please contact the seller before the order is shipped out, and suggest seller to ship with correct information. You can also cancel order before the order is shipped out.

Please feel free to contact us if needs help.

——Logistics Tracking

LOGISTICS TRACKING

Why is there no tracking info. after shipment?

After seller sends out the order, it usually takes 11 days at most for the tracking information to be updated. If tracking information on the order page is still not updated 12 days after shipment, you may contact the seller for more information or try to track the parcel by yourself.

Why does the shipment Tracking number change into a new one which shared with other orders?

If the tracking number changed a new one as following: it means that the shipping method of shared orders had been updated a better one to improve the shipping time and you can pick up the orders’ packages together for the new shared tracking number.

Please feel free to contact us if needs help.

——Size Guide Men

Size Guide

To see accurate size charts please go to single product pages which the product is what you are looking for. Each product has been attached size chart, you need to do is just going to the single product page and find it. However wo don’t show final sizes charts here to prevent misdirectintg users because many of our sizes charts are different.